ETERNUM

Eternum Privacy Policy

Last updated: 10/05/2026

This Privacy Policy explains how Eternum collects, uses, stores, shares, and protects information when you use the Eternum Discord bot, website, services, commands, premium features, support systems, and related platforms.

Eternum is operated from Australia by primesues.

By using Eternum, you agree to the handling of information described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • users who interact with the Eternum Discord bot;
  • Discord server owners and administrators who invite Eternum to a server;
  • members of servers where Eternum is active;
  • visitors to the Eternum website;
  • users who contact Eternum support;
  • users who purchase or use premium features.

This policy should be read together with Eternum’s Terms of Service.

2. Information We Collect

Eternum may collect and process the following types of information.

Discord Account Information

When you use Eternum, we may collect:

  • Discord user ID;
  • Discord username;
  • Discord display name;
  • Discord avatar URL;
  • Discord server ID;
  • Discord channel ID;
  • Discord role information where required for permissions or features;
  • Discord interaction IDs and command metadata.

Gameplay Information

To operate Eternum’s game systems, we may collect:

  • player profile data;
  • levels and experience;
  • inventory data;
  • equipment data;
  • skills and progression;
  • quests and achievements;
  • combat history;
  • gathering and crafting activity;
  • loot drops and rewards;
  • cooldowns, timers, and activity logs;
  • leaderboard data;
  • server-specific settings;
  • economy, marketplace, or trading data if those features are enabled.

Command and Usage Data

We may collect:

  • commands used;
  • timestamps of interactions;
  • server activity involving Eternum;
  • feature usage;
  • error logs;
  • abuse prevention logs;
  • bot performance data.

Payment and Premium Data

If Eternum offers paid features, we may collect limited payment-related information, such as:

  • payment status;
  • subscription status;
  • product or tier purchased;
  • transaction reference;
  • Discord user ID linked to a purchase;
  • expiry or renewal status.

Payment card details are processed by third-party payment providers such as Paddle, Discord, or another payment processor. We do not directly store your full card details.

Support and Communication Data

If you contact us, we may collect:

  • your Discord user ID;
  • your email address, if provided;
  • support messages;
  • screenshots or files you provide;
  • details needed to resolve your request.

Website Data

When you visit the Eternum website, we may collect:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • referral source;
  • approximate location;
  • cookies or similar tracking data;
  • analytics and performance data.

3. Information We Do Not Intentionally Collect

Eternum does not intentionally collect:

  • passwords;
  • full payment card numbers;
  • government identity documents;
  • sensitive health information;
  • biometric information;
  • private Discord messages, unless you directly interact with Eternum in a direct message feature;
  • message content unrelated to Eternum commands, unless required for a specific enabled feature, moderation tool, bug report, or support request.

Eternum should not be used to submit sensitive personal information.

4. How We Use Information

We use information to:

  • provide Eternum’s bot features;
  • create and maintain player profiles;
  • process commands and interactions;
  • operate gameplay systems;
  • track progression, inventory, rewards, and leaderboards;
  • manage server settings;
  • provide premium features;
  • process subscription or payment access;
  • prevent cheating, abuse, spam, fraud, and exploitation;
  • investigate bugs and technical issues;
  • improve bot performance and reliability;
  • respond to support requests;
  • communicate important service updates;
  • comply with legal obligations;
  • enforce Eternum’s Terms of Service.

5. Legal Basis and Australian Privacy

Eternum is operated from Australia and aims to handle personal information in a transparent and responsible way.

The Australian Privacy Principles under the Privacy Act 1988 include requirements for open and transparent management of personal information, including having a clearly expressed and up-to-date privacy policy where applicable.

Depending on the size, revenue, and nature of the business operating Eternum, some Australian Privacy Act obligations may or may not formally apply. Regardless, this policy is intended to clearly explain how Eternum handles user data.

6. How We Share Information

We do not sell your personal information.

We may share limited information with third parties where necessary to operate Eternum, including:

  • Discord, because Eternum operates through Discord;
  • hosting providers;
  • database providers;
  • analytics providers;
  • payment processors;
  • security and anti-abuse services;
  • support tools;
  • professional advisers where required;
  • law enforcement, regulators, or legal authorities where required by law.

Discord’s Developer Terms require developers to clearly explain what data is collected, how it is used and shared, and how users can request deletion.

7. Discord Data

Because Eternum operates as a Discord bot, some data is received from Discord’s API and Developer Platform.

This may include Discord identifiers, server information, command interactions, member information, and other information required for bot functionality.

Your use of Discord is also governed by Discord’s own Terms of Service and Privacy Policy.

Removing Eternum from a server may stop future data collection from that server, but it may not automatically delete historical gameplay, logs, or server configuration data already stored by Eternum.

8. Data Storage and Security

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • restricted database access;
  • authentication controls;
  • encryption where appropriate;
  • logging and monitoring;
  • backups;
  • access controls;
  • security updates;
  • abuse detection.

However, no online service can guarantee perfect security.

You are responsible for keeping your Discord account secure.

9. Data Retention

We keep information for as long as reasonably needed to operate Eternum, provide gameplay continuity, maintain premium access, prevent abuse, resolve disputes, comply with legal obligations, and enforce our Terms.

Typical retention may include:

  • gameplay data: retained while the user or server remains active;
  • server configuration: retained while Eternum remains in the server or as needed for restoration;
  • payment records: retained as required for accounting, tax, fraud prevention, or legal reasons;
  • support messages: retained as needed to manage support history;
  • abuse or moderation logs: retained as needed to protect Eternum and its users;
  • backups: retained for a limited technical backup period.

We may delete or anonymise inactive data after a reasonable period.

10. Data Deletion Requests

You may request deletion of your personal data by contacting us at:

development@eternum.bot

Please include:

  • your Discord user ID;
  • your Discord username;
  • the server ID, if the request relates to a specific server;
  • the type of data you want deleted.

We may need to retain some information where required for legal, tax, accounting, security, dispute resolution, anti-abuse, or legitimate operational reasons.

Deleting your data may permanently remove your Eternum profile, progression, inventory, premium links, or other bot-related records.

11. Access and Correction Requests

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date.

Contact us at:

development@eternum.bot

We may need to verify your identity before responding.

The Australian Privacy Principles include obligations relating to access and correction of personal information where they apply.

12. Children and Minors

Eternum is intended for users who are permitted to use Discord under Discord’s own rules and the laws of their location.

We do not knowingly collect personal information from children who are not permitted to use Discord.

If you believe a child has provided personal information through Eternum in breach of applicable rules, contact us so we can review and delete relevant data where appropriate.

13. International Data Transfers

Eternum may use service providers located outside Australia.

This means information may be stored, processed, or accessed in other countries.

Where we use third-party providers, we take reasonable steps to use reputable services with appropriate data protection and security practices.

14. Cookies and Website Tracking

The Eternum website may use cookies or similar technologies to:

  • remember preferences;
  • analyse website traffic;
  • improve performance;
  • detect security issues;
  • understand how users interact with the website.

You may disable cookies in your browser settings, but some website features may not work properly.

15. Marketing and Communications

We may use contact information or Discord announcements to send:

  • service updates;
  • security notices;
  • premium feature updates;
  • important gameplay or account information;
  • optional marketing or promotional updates.

You may opt out of non-essential marketing communications where an opt-out method is provided.

We may still send important service, safety, legal, or account-related notices.

16. Automated Decisions

Eternum may use automated systems to detect suspicious activity, cheating, spam, abuse, exploit behaviour, or unusual command usage.

These systems may result in temporary restrictions, flags, cooldowns, resets, or bans.

Users may contact support to request review of enforcement action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will change the “Last updated” date above.

For significant changes, we may provide notice through the Eternum website, Discord support server, bot announcement, or another reasonable method.

Continued use of Eternum after changes means you accept the updated Privacy Policy.

18. Complaints

If you have a privacy complaint, contact us first at:

development@eternum.bot

Please include details of your concern so we can investigate and respond.

If applicable, Australian users may also contact the Office of the Australian Information Commissioner. The OAIC is Australia’s independent national privacy regulator.